Hello, this is Chat Translation.
Thank you for your continued use of Chat Translation.
Until now, Chat Translation and Live Translation have each been operated under separate terms of service. The core of this amendment is △the unification of the terms of service for the two services into a single set of consolidated terms.
Matters that were governed differently under the two sets of terms, such as account management, data processing and limitation of liability, have been organized under a single standard, and the usage conditions unique to each service have been separated into distinct chapters so that you can easily identify the content that applies to you.
Please refer to the details of the amendment below.
1. Effective Date of the Amended Terms
- Date of Notice: September 21, 2026
- Effective Date: September 28, 2026
Based on Korea Standard Time (KST, UTC+9). The point at which the change becomes visible may differ depending on your region.
2. Key Amendments
-
Consolidation of the Terms of Service
The 'Flitto Chat Translation Terms of Service' will be repealed and, together with the 'Live Translation Terms of Service', will be consolidated into and replaced by a single set of terms, the 'Vogl Terms of Service'. This is not an amendment that revises certain provisions, but an amendment that replaces the terms document itself.
-
Separation of Service-Specific Provisions
Matters that apply in common to both services (accounts, notices, payment, data, obligations and liability) have been gathered in the earlier part of the document, and the features and usage conditions unique to each service have been separated into distinct chapters. Customers who use Chat Translation are subject to the common provisions and the chapter relating to Vogl, and the provisions for services you do not use do not apply.
-
Organization of the Principle of Precedence of Individual Agreements
Where an Individual Agreement exists between the Company and a corporate or organizational client, the order of application is specified as Individual Agreement → Service-Specific Notices, etc. → these Terms, and the items over which the Individual Agreement prevails have been specifically enumerated.
-
Unification of Terminology and Notation
Terminology that was used differently in the two sets of terms has been unified. Definitions of 'Source Text' and 'Translation Output' have been newly established to clarify the subject matter of the data-related provisions, and the terminology has been unified as 'Individual Agreement'.
-
Unification of Inquiry Channels
The Customer Support Center email addresses that were operated separately for each service will be consolidated into one.
3. Advance Notice
The following are changes that may have a direct effect on users. For the detailed comparison, please refer to Section 4, and for the methods of giving consent and raising objections, please refer to Section 5.
- 'Glossary' is added to the data deleted upon membership withdrawal.
- The description of the Online Meeting features will be revised to 'real-time meeting translation and meeting minutes summary'. In connection with this, the 'Real-time Voice Meeting' mode is scheduled to be discontinued as of September 28, 2026; for details, please refer to [Notice of Discontinuation of the 'Real-time Voice Meeting' Mode].
- A provision is newly established under which notice to an unspecified number of users may be substituted with posting in the notice section of the service website.
- The provision allowing anonymized data to be used for service improvement and technological research and development and to be shared with third parties such as research institutions and partner companies (current Article 17, Paragraph 3) is not reflected in the amended Terms and is therefore deleted.
- The provision concerning damages between the Company and users (current Article 23) is not reflected in the amended Terms and is therefore deleted.
- With respect to restriction of service use and termination of the service agreement in the event of a violation of the Terms or of laws and regulations, the previous wording 'without prior notice' is deleted (current Article 18, Paragraph 1 → amended Article 29, Paragraph 1).
- With respect to impediments to service use, the previous exemption wording, 'the Company shall not be liable for any impediment to service use arising from a cause attributable to the user', is deleted (current Article 24, Paragraph 2 → amended Article 31, Paragraph 2).
4. Comparison of Current and Amended Provisions
- Notation
- [New] Newly added content / [Deleted] Deleted content / [Consolidated] Provisions of the two sets of terms merged into one / [Relocated] Change in the location of a provision / [Amended] Revision of content
Amended provisions are indicated in the format 'Article N, Paragraph N'. As the current Terms do not use paragraph numbers, they are indicated by article only.
Overview
Category |
Current |
Amended (effective September 28, 2026) |
|---|---|---|
Terms document |
'Flitto Chat Translation Terms of Service' |
Consolidated into and replaced by the 'Vogl Terms of Service' (unified into a single document with the Live Translation Terms) |
Document structure |
No chapter divisions |
A total of 9 chapters (General Provisions / Service Agreement and Accounts / Provision of the Service / Paid Services and Payment / Vogl / Vogl Stage / Data and Intellectual Property Rights / Obligations and Liability / Miscellaneous) |
Scope of application |
All features related to Chat Translation and all associated services |
Vogl (formerly Chat Translation), Vogl Stage (formerly Live Translation) and all services incidental thereto |
Customer Support Center |
(1) Scope of Application and Order of Precedence of the Terms
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 1 (Purpose) → Article 1, Paragraph 2 |
All features related to Chat Translation and all associated services provided by the Company to users, including Real-time Translation, Quick Chat, Online Meeting, Custom Assistant, Frequently Used Phrases and Dataset management |
[Consolidated] Stipulates the conditions and procedures for use of Vogl, Vogl Stage and the services incidental thereto that 주식회사 플리토 (Flitto Inc.) provides under the Vogl brand, as well as the rights, obligations and responsibilities of the Company and users |
Governing both services under a single set of terms |
Article 3 (Effect and Amendment of the Terms) → Article 3 |
(omitted) If a user does not agree to the amended Terms, the user may express refusal through the Customer Support Center (ct.support@flitto.com) |
[New] Paragraph 2 — Before a user agrees to these Terms, the Company shall provide important matters such as withdrawal of subscription, refund conditions and use of data through a separate linked screen or similar means so that the user can easily understand them [Amended] Paragraph 6 — The user may express refusal through the Customer Support Center (support@vogl.ai) |
Unification of inquiry channels and codification of the procedure for explaining important matters |
Article 25 (Interpretation of the Terms) → Article 4 |
Where necessary, the Company may establish separate terms of service and policies for individual services, and where such content conflicts with these Terms, the Service-Specific Notices, etc. shall prevail (Article 9) Only with respect to services under an individual agreement with a company or organization, the individual agreement shall prevail over these Terms |
[Consolidated/Relocated] Article 4, Paragraph 2 — Where these Terms, the Service-Specific Notices, etc. and an Individual Agreement conflict with one another, they shall prevail in the order of Individual Agreement → Service-Specific Notices, etc. → these Terms |
Consolidating the order-of-precedence provisions that were scattered across different articles into a single article in the General Provisions |
(2) Accounts and Notices
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 8 (Membership Registration and Account Management) → Article 6 |
Members shall securely manage their account information (password, nickname, etc.), and the Company shall not be liable for any damage arising from unauthorized use of account information |
[Amended] Article 6, Paragraph 4 — Members shall securely manage their account information, and the Company shall not be liable for any damage arising from unauthorized use of account information that occurs without a cause attributable to the Company |
Strengthening user protection by excluding cases in which the Company is at fault from the scope of exemption |
Article 10 (Notice to Members or Users) → Article 8 |
Where the Company gives notice to a member, it may do so via the email address provided by the member at the time of application for membership registration, the service website or other means |
(Paragraph 1 retained as is) [New] Article 8, Paragraph 2 — Where the Company gives notice to an unspecified number of users, it may substitute individual notice with posting in the notice section of the service website |
Specifying the method of notice directed at multiple users |
(3) Provision and Modification of the Service
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 6 (Provision of the Service) → Article 18, Paragraph 1 |
Quick Chat / Online Meeting: provision of real-time voice listening, immediate review of translation drafts and meeting minutes summary features (not supported on mobile) / Custom Assistant / Frequently Used Phrases and Dataset management (omitted) |
[Amended] Article 18, Paragraph 1, Subparagraph 2 — Online Meeting: provision of real-time meeting translation and meeting minutes summary features (not supported on mobile) [New] Article 18, Paragraph 1, Subparagraph 3 — Note Taking: provision of real-time voice recording, text conversion and multilingual translation, and summary features. Recorded content may be exported as a csv file or in other formats, or shared (omitted) |
Revising the feature descriptions to match the features actually provided and reflecting new features |
Article 7 (Modification and Suspension of the Service) → Article 10 |
The Company may modify (including converting to a paid basis) or suspend all or part of the services provided free of charge for managerial, policy, operational or technical reasons (omitted) The Company shall not provide separate compensation to members for modification or suspension of the Service unless otherwise specifically provided by relevant laws and regulations |
[Amended] Article 10, Paragraph 2 — (omitted) However, with respect to service fees already paid by a paying member, the provisions on refund of service fees shall apply |
Linking the basis for refunding fees already paid in the event of modification or suspension |
(4) Service Fees and Refunds
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 9 (Types of Paid Services) → Article 12, Paragraph 4 |
Value-added tax and other taxes may be additionally imposed in accordance with the tax policy of the country in which the paying member's payment is made, and related matters are carried out automatically through Paddle For payments made in a currency other than the US dollar, Paddle's currency conversion policy applies |
[Amended] Related matters are processed automatically through the payment service provider (Paddle, etc.) For payments made in a currency other than the US dollar, the currency conversion policy of the payment service provider applies |
Describing the matter in general terms to reflect the possibility that the payment service provider may change |
Article 11 (Recurring Payment of Service Fees) → Article 13, opening clause |
(no opening clause) |
[New] This Article through the provisions on refund of service fees apply to recurring-payment paid services. Payment, termination and refunds for Individual Agreement-based paid services shall be as set out in the Individual Agreement |
Clarifying the subject matter of the provisions relating to recurring payment |
(5) Use and Destruction of Data
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 17 (Use and Destruction of Data) → Article 23, Paragraph 1 |
All data generated or transmitted by members in the course of using the Service is used for the purpose of improving service quality and developing technology |
[Amended] For the purpose of providing translation services, the Company collects and processes all Source Text and Translation Output generated or transmitted by users in the course of using the Service (hereinafter "User Data"), and User Data is used for the purpose of improving service quality and developing technology |
Specifying the subject matter by newly establishing definitions of 'Source Text' and 'Translation Output' |
Policy on deletion of data upon membership withdrawal |
Data to be deleted: account information, personal workspace, conversation records, Frequently Used Phrases, voice data |
[Amended] Article 23, Paragraph 4 — Data to be deleted: account information, personal workspace, conversation records, Frequently Used Phrases and Glossary, voice data |
Updating the data subject to deletion to reflect current practice |
Article 17, Paragraph 3 → deleted |
Anonymized data may be used for service improvement, development of new features and research and development of AI translation models and related technologies, and may be shared with third parties (research institutions, partner companies, etc.) in this process |
[Deleted] Not reflected in the amended Terms |
As a matter concerning the scope of use of User Data, this has not been reflected in this amendment |
(6) Intellectual Property Rights
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 21 (Obligations of Users) → Article 25 and Article 27, Paragraph 2 |
Users shall not utter or enter personal information, confidential information or other information that must not be disclosed when using the Service |
[Relocated] The prohibition on entering sensitive information is separated into a standalone article, which is cited in the provision on obligations of users |
Consolidating the provisions relating to sensitive information into a single article |
(7) Obligations of Users, Restriction of Service Use and Liability
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 21 (Obligations of Users) → Article 27, Paragraph 3, Subparagraph 5 |
Using the Service for commercial purposes |
[Amended] Using the Service for commercial purposes beyond the scope permitted by the Company |
Clarifying the prohibited conduct so that normal use is not restricted |
Article 18 (Restriction of Use and Termination) → Article 29, Paragraphs 1 and 3 |
The Company may restrict service use or terminate the service agreement 'without prior notice' with respect to users who violate these Terms or relevant laws and regulations Registering sensitive information (name, resident registration number, etc.) in the Knowledge Base |
[Amended] Article 29, Paragraph 1 — With respect to restriction of service use and termination of the service agreement in the event of a violation of the Terms or of laws and regulations, the wording 'without prior notice' has been deleted [Amended] Article 29, Paragraph 3, Subparagraph 3 — Registering sensitive information (name, resident registration number, etc.) in a Dataset, Glossary or the like |
Deleting the wording that permitted use to be restricted without prior notice, and revising the terminology to match the actual feature names |
Article 23 (Damages) → deleted |
Where the Company or a member causes damage to the other party intentionally or negligently in connection with use of the Service, it shall compensate for such damage However, the Company shall not be liable for damages in connection with the use of free services unless in violation of relevant laws and regulations |
[Deleted] Not reflected in the amended Terms |
As a matter concerning damages, this has not been reflected in this amendment |
Article 24 (Limitation of Liability) → Article 31, Paragraph 2 |
Users shall maintain backups in preparation for data loss occurring during use of the Service, and the Company shall not be liable for any impediment to service use arising from a cause attributable to the user |
[Amended] Article 31, Paragraph 2 — Users shall maintain backups in preparation for data loss occurring during use of the Service (The latter part of the wording concerning the Company's exemption from liability has been deleted) |
Deleting the wording exempting the Company from liability for causes attributable to the user |
(8) Dispute Resolution and Addenda
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 26 (Dispute Resolution and Jurisdiction) → Article 32 |
All disputes relating to these Terms shall be subject to the Seoul Central District Court of the Republic of Korea as the court of exclusive jurisdiction of the first instance |
[New] Article 32, Paragraph 2 — These Terms shall be construed and applied in accordance with the laws of the Republic of Korea (The jurisdiction provision in Paragraph 3 is retained as is) |
Specifying the governing law |
Addenda |
Date of Notice December 17, 2025 / Effective Date December 23, 2025 |
[New] Date of Notice September 21, 2026 / Effective Date September 28, 2026 Upon the entry into force of these Terms, the previous 'Flitto Chat Translation Terms of Service' (effective December 23, 2025) and 'Live Translation Terms of Service' (effective October 1, 2025) are consolidated into and replaced by these Terms |
Specifying the consolidation and replacement relationship between the two sets of terms |
5. Objections and Inquiries
- If you do not agree to the content of the amended Terms of Service, you may withdraw your membership or express your refusal through the Customer Support Center before the Effective Date.
- If you do not express a separate refusal, you will be deemed to have agreed to the content of this amendment.
- If you do not agree to the above, normal use of the Service may be difficult, and if you have already paid service fees, we will provide guidance in accordance with the refund provisions of the amended Terms.
We will continue to do our utmost to provide a convenient and satisfying service.
Thank you.