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Update to Privacy Policy (Effective Jan 30, 2026)

Updated

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Thank you for using our services.

To ensure stable infrastructure and professional customer support, we are updating our Privacy Policy to transparently disclose and update our data processing practices involving global professional partners (AWS, Zendesk, etc.). This update aims to provide detailed information on how your personal data is securely managed.

 

1. Key Changes

  • Addition of Overseas Entrustment Partners (2): AWS (Infrastructure) and Zendesk (CS) for service enhancement.

  • Specification of Entrustment Details: Disclosure of entrusted work, transfer countries, and security measures for newly added partners.

 

2. Detailed Changes

Item

Before

After (Effective Jan 30, 2026)

Amendment of Article Title

Article 6 (Overseas Transfer of Personal Information)

Article 6 (Entrustment and Overseas Transfer of Personal Information)

Purpose of Amendment

Focused on payment (Paddle, Inc) and subscription (RevenueCat, Inc.) partners

Update of Partner Information

  • Added: AWS, Zendesk

  • Disclosure of Details: Specific address, entrusted duties, and security measures provided consistent with the standards of existing partners.

Detailed Changes

None

  1. Amazon Web Services, Inc. (AWS)

    • Entrusted Work: IT infrastructure operation, cloud server management, and data storage

    • Items Entrusted: Service usage records, registration info (email, etc.), log data, and device info

    • Country of Transfer: USA, etc. (Remote transfer via encrypted networks at the time of service use)

    • Security Measures: Compliance with ISO 27001/27017/27018 and SOC 1/2/3 certifications, data encryption

    • Retention and Use Period: Until membership withdrawal or termination of the entrustment agreement.

  2. Zendesk, Inc.

    • Entrusted Work: Customer support, CS history management, and technical support

    • Items Entrusted: Consultation details (content, attachments, etc.), email address, and service usage records

    • Country of Transfer: USA, etc. (Remote transfer via encrypted networks at the time of inquiry)

    • Security Measures: Compliance with SOC 2 Type II and ISO 27001 certifications, data access control, and encryption

    • Retention and Use Period: Until membership withdrawal or termination of the entrustment agreement.

 

3. Schedule

  • Notice Date: January 16, 2026

  • Effective Date: January 30, 2026

 

4. Inquiries and Objections

  • If you do not agree to the updated Privacy Policy, you may express your refusal by withdrawing your membership. If no objection is raised before the effective date, you will be deemed to have agreed to the changes.

  • Please note that if you do not agree, normal use of the service may be restricted.

  • Contact: ct.support@flitto.com or submit via Support Center

 

We remain committed to protecting your personal information and providing better communication experiences.

Thank you.

 

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