Hello, this is Chat Translation.
Thank you for your continued use of Chat Translation. Until now, Chat Translation and Live Translation have each been operated under separate privacy policies.
The core of this amendment is △the unification of the privacy policies for the two services into a single consolidated policy, and △the provision of specific guidance on the collection and use of cookies and behavioral information and on how to refuse them.
Please refer to the details of the amendment below.
1. Effective Date of the Amended Document
Date of Notice: September 21, 2026
Effective Date: September 28, 2026
Based on Korea Standard Time (KST, UTC+9). The point at which the change becomes visible may differ depending on your region.
2. Key Amendments
-
Consolidation of the Two Privacy Policies
The 'Flitto Chat Translation Privacy Policy' will be repealed and, together with the 'Flitto Live Translation Privacy Policy', will be consolidated into and replaced by a single policy, the 'Vogl Privacy Policy'. The table of items processed is set out separately for each service, and the items for services you do not use do not apply.
-
New Provisions on the Collection and Use of Cookies and How to Refuse Them
A provision has been newly established that sets out in a table the names, providers and purposes of the cookies in use in the Service, and provides guidance on how to block and delete cookies on each browser and mobile device and on how to use private browsing mode.
-
Specification of the Right to Refuse Overseas Transfer and of Matters Concerning Management and Supervision of Entrustment
The Policy now specifies that data subjects may refuse the overseas transfer of their personal information and how to do so, the matters under which the Company manages and supervises entrustees, and that any change of entrustee will be disclosed without delay.
-
Separation of the Provision on Provision to Third Parties
Content relating to provision to third parties, which was previously set out at the end of the provision on entrustment, has been separated into a standalone article, and the cases in which personal information may be provided without consent have been specifically enumerated.
-
Revision of the Classification of Safeguards and Supplementation of the Agencies for Remedies for Infringement of Rights
The classification of technical, administrative and physical measures has been corrected and Article 29 of the Personal Information Protection Act (「개인정보 보호법」) has been specified as the basis, and the Cyber Investigation Division of the Supreme Prosecutors' Office has been added to the agencies providing remedies for infringement of rights.
-
Unification of Inquiry Channels
The Customer Support Center email addresses that were operated separately for each service will be consolidated into one.
-
New Provision Concerning External Links
The Policy now specifies that where a user accesses an external website via a link while using the Service, the Company is not responsible for the protection of personal information on that website.
3. Advance Notice
The following are changes that may have a direct effect on users.
For the detailed comparison, please refer to Section 4, and for the methods of withdrawing consent and raising objections, please refer to Section 5.
The method of obtaining consent to cookie collection is specified. A cookie notice banner is displayed when you access the service website, and clicking the "Confirm" button is deemed to constitute consent to the collection of cookies. If you refuse the storage of cookies, you may experience difficulty in using some services.
The contact details of the Privacy Department are changed. The Chief Privacy Officer is now listed as help@flitto.com and the Privacy Department as privacy@flitto.com.
The channel for receiving requests to exercise rights, such as access, correction, deletion and suspension of processing of personal information and withdrawal of consent, is changed to the consolidated Customer Support Center email address.
It is specified that you may refuse the overseas transfer of your personal information. However, if you refuse the transfer, your use of the Service may be restricted.
For business inquiries, the service category of the inquiry and how you heard about us are added as required items. These items are intended to identify which service the inquiry concerns following the consolidation of the Customer Support Center; company name and telephone number remain optional items as before.
The inquiry submission channel is changed. Following the relocation of the Customer Support Center, the inquiry submission channel is changed to the Vogl Customer Support Center (support.vogl.ai).
The response period for inquiries relating to personal information protection is changed from 'within 3 to 5 business days' to 'within 10 days'.
4. Comparison of Current and Amended Provisions
Notation
[New] Newly added content / [Deleted] Deleted content / [Consolidated] Provisions of the two policies merged into one / [Relocated] Change in the location of a provision / [Amended] Revision of content
Amended provisions are indicated in the format 'Article N, Paragraph N'. As the current Policy does not use paragraph numbers, it is indicated by article only.
Overview
Category |
Current |
Amended (effective September 28, 2026) |
|---|---|---|
Policy document |
'Flitto Chat Translation Privacy Policy' |
Consolidated into and replaced by the 'Vogl Privacy Policy' (unified into a single document with the Live Translation Policy) |
Number of articles |
11 articles in total |
13 articles in total |
Scope of application |
(scope of application not specified) |
The Vogl and Vogl Stage services operated by the Company under the Vogl brand |
Table of items processed |
A single table |
Three tables by service (1. Vogl / 2. Vogl Stage / 3. Personal Information Collected Automatically) |
New articles |
— |
Article 3 (Provision to Third Parties, separated) / Article 7 (Installation and Operation of Automatic Collection Devices and Refusal Thereof) / Article 10 (External Links) |
Customer Support Center |
(1) Scope of Application and Terminology
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 1 → Preamble (basis for establishment) |
(Article 1) In accordance with Article 30 of the Personal Information Protection Act, the Company establishes and discloses the following privacy policy in order to inform data subjects of the procedures and standards concerning the processing and protection of personal information and to handle related grievances promptly and smoothly |
[Relocated] Relocated to the very beginning of the preamble of the Policy (content unchanged) |
Placing the basis for establishment at the very front in line with the order of the body of the Policy |
Preamble (scope of application) |
(no corresponding wording) |
[New] This Policy applies to the Vogl and Vogl Stage services operated by the Company under the Vogl brand (hereinafter collectively the "Service") |
Specifying that a single policy applies to both services |
Article 7 → Preamble (children under the age of 14) |
(Article 7) The Company does not collect the personal information of children under the age of 14 |
[Relocated] The Company does not process the personal information of children under the age of 14 |
Improving readability by moving the provision to the preamble of the Policy |
Article 1 (Purpose) |
※ Unless otherwise provided, the definitions of terms used in this Policy shall be as set out in the 'Terms of Service' |
[Amended] ※ Unless otherwise provided, the definitions of terms used in this Policy shall be as set out in the 'Vogl Terms of Service' |
Specifying the consolidated Terms as the governing document |
(2) Items of Personal Information Processed, Purposes and Retention Periods
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 2 → Article 1, Paragraph 1 (table of items processed) |
A single table Member information / Subscription and payment and refund history / Conversation records / Custom Assistant input and stored items / Inquiry records / Non-member guest voice and language information |
[Relocated] Article 1, Paragraph 1, item 1 — Relocated to the '1. Vogl Service' table (the classification of items processed, the purposes of processing and the retention periods are retained as is) [Amended] Details of member information — social logins are set out separately by provider · Google: Access Token, name, profile picture, email address, ID, native language · Apple: [Required] Access Token, name, ID, native language / [Optional] email address · LinkedIn: Access Token, name, picture, email address [Amended] Details of subscription and payment/refund history — payment information is specified as transaction ID, payment status, date and time of payment, tax information, final payment amount, email address, billing country, purchased product information, receipt URL and invoice information, and card payments (card brand, last 4 digits of the card number, expiration date) and Paypal payments (Paypal account) are set out separately. Custom Assistant information, which was previously included in this item, is separated into a distinct item [Amended] Custom Assistant input and stored items — the required and optional items collected are set out separately ([Required] name, field of use, Dataset title / [Optional] English name, keywords, links to custom materials, uploaded files) [Amended] Legal basis for conversation records: Article 58-2 of the Personal Information Protection Act (exclusion from application) → Article 15, Paragraph 1, Subparagraph 1 of the Personal Information Protection Act (consent of the data subject) |
Separating the items processed by service and specifying the details to match the items actually collected |
Article 2 → Article 1, Paragraph 1 (inquiry records) |
Three Vogl Customer Support Center inquiry forms · [Required] email address, detailed inquiry type, content of inquiry / [Optional] telephone number, platform in use, attachments · [Required] email address, detailed inquiry type, name, platform in use, content of inquiry / [Optional] company name, telephone number, attachments · [Required] email address, whether the email is registered with CT, content of inquiry / [Optional] device used for access, telephone number, attachments |
[New] Flitto Customer Support Center inquiries: [Required] email address, name of the person in charge, company name, inquiry type, content of inquiry / [Optional] telephone number, attachments [Amended] Vogl Customer Support Center inquiries: reorganized into three types following the restructuring of the Customer Support Center inquiry categories · Service usage inquiries (Online Meeting / Quick Chat / Custom Assistant / plan management / inquiries on the use of Webex): [Required] email address, detailed inquiry type, content of inquiry / [Optional] telephone number, platform in use, attachments · Business inquiries: [Required] service of inquiry (Vogl / Vogl Stage / Vogl Zone / other), email address, name (person in charge), how you heard about us, content of inquiry / [Optional] company name, telephone number, attachments. As an additional item by service of inquiry, the inquiry type is required for Vogl Stage and Vogl Zone · Error reports: [Required] email address, whether the email is registered with Vogl, content of inquiry / [Optional] device used to access Vogl, telephone number, attachments |
Restructuring of the inquiry categories and the items collected following the consolidation of the Customer Support Center |
Items collected automatically (Article 1, Paragraph 1, item 3) |
(not set out in the Article 2 table; set out only under behavioral information in Article 5) |
[New] Addition of the '3. Personal Information Collected Automatically' table Items: service usage records, access logs, device information, cookies, behavioral information Purpose of collection: analysis and improvement of usage statistics for the enhancement of service quality, error analysis, provision of customized services Retention period: in accordance with the retention period for each solution under Articles 7 and 8 |
Setting out automatically collected information together in the table of items processed for ease of reference |
Retention under laws and regulations (Article 1, Paragraph 2) |
Four items listed in the body text (contracts and withdrawal of subscription 5 years / payment of consideration 5 years / complaints and disputes 3 years / labeling and advertising 6 months) |
[Amended] Organized into a three-column table of item, retention period and basis for retention (content unchanged) |
Improving readability |
(3) Destruction and Provision to Third Parties
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 3 → Article 2, Paragraphs 1 and 2 (destruction) |
When personal information becomes unnecessary, such as upon the lapse of the retention period or the achievement of the purpose of processing, the Company destroys such personal information without delay (omitted) |
[Amended] The Company shall (omitted) destroy such personal information without delay upon obtaining the approval of the Chief Privacy Officer [New] Where personal information must continue to be retained under other laws and regulations, it shall be transferred to a separate database or retained in a different storage location (the subsequent procedures and methods of destruction are retained as is) |
Specifying the approval procedure for destruction and the principle of separate storage in the case of statutory retention |
Article 4 → Article 3, Paragraphs 1 and 2 (provision to third parties) |
(at the end of the entrustment provision in Article 4) Exceptionally, the Company may provide personal information to relevant agencies without the consent of the data subject in the following cases Legal basis: Article 18, Paragraph 2, Subparagraph 2 of the Personal Information Protection Act and Article 215 of the Criminal Procedure Act (「형사소송법」) / Recipients: the competent police agency and prosecutors' office / Items provided: information within the scope requested |
[Relocated/New] Separated into a standalone article The Company processes the personal information of data subjects within the scope of the purposes of processing specified in Article 1, and does not provide it to third parties beyond the original scope of purposes without the consent of the data subject [New] Where there are special provisions in statutes or where it is unavoidable in order to comply with legal obligations (content relating to provision to investigative agencies retained as is) |
Organizing the principles and exceptions of provision to third parties into a standalone article |
(4) Entrustment of Processing and Overseas Transfer
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 4 (domestic entrustment) → Article 4, Paragraph 1, item 1 |
(no domestic entrustment item) |
[New] Stibee Inc. / sending emails for marketing purposes, managing mailing lists / Related service: Vogl Stage |
Consolidating the domestic entrustment matters from the Live Translation Policy and indicating the related service alongside them |
Article 4 (overseas entrustment) → Article 4, Paragraph 1, item 2 |
Paddle, Inc. / RevenueCat, Inc. / Amazon Web Services, Inc. / Zendesk, Inc. |
[Amended] Entrusted companies and entrusted work retained as is Addition of Zendesk, Inc.'s contact details (privacy@zendesk.com) [New] Addition of a related service column - Paddle, RevenueCat and AWS are listed under Vogl, and Zendesk is listed as common to Vogl and Vogl Stage |
Supplementing the contact details of entrustees and indicating the related service separately for each entrusted company |
Management and supervision of entrustment (Article 4, Paragraph 2) |
(no corresponding provision) |
[New] When entering into an entrustment agreement, the Company specifies in the document and supervises matters concerning the prohibition of processing personal information for purposes other than performing the entrusted work, technical and administrative protective measures, restrictions on sub-entrustment, management and supervision of the entrustee, and liability including damages |
Specifying the obligation to manage and supervise entrustees |
Right to refuse overseas transfer (Article 4, Paragraph 3) |
(no corresponding provision) |
[New] Data subjects may refuse the overseas transfer of their personal information. However, if you refuse the transfer, your use of the Service may be restricted. If you do not wish the transfer to take place, please contact the Customer Support Center (support@vogl.ai) |
Specifying the data subject's right to refuse overseas transfer |
Disclosure of changes of entrustee (Article 4, Paragraph 4) |
(no corresponding provision) |
[New] Where the content of the entrusted work or the entrustee changes, the Company shall disclose this without delay through this Privacy Policy |
Specifying the obligation to disclose changes |
(5) Safeguards and Rights of Data Subjects
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 6 → Article 5 (safeguards) |
Administrative measures — encryption Physical measures — access restriction Technical measures — security monitoring |
[Amended] Specifies that technical, administrative and physical measures are taken in accordance with Article 29 of the Personal Information Protection Act, and organizes them into three items: encryption of personal information / access restriction / regular security inspections Addition of content on the operation of an intrusion blocking system under access restriction |
Correcting the classification of the types of measures and supplementing the legal basis and details |
Article 7 → Article 6, Paragraphs 1 and 2 (exercise of rights) |
Rights may be exercised through the Customer Support Center (ct.support@flitto.com) |
[Amended] Rights may be exercised through the Customer Support Center (support@vogl.ai) by means such as in writing or by email [Amended] The basis for the exercise of rights is revised from Article 41, Paragraph 1 of the Enforcement Decree of the Personal Information Protection Act (「개인정보 보호법 시행령」) to the Enforcement Decree of the Personal Information Protection Act (processing within 10 days, power of attorney for an agent, restrictions on access and suspension of processing, etc. retained as is) |
Unification of inquiry channels and specification of the methods of exercise |
Handling of requests for correction or deletion (Article 6, Paragraph 4) |
(no corresponding provision) |
[New] Where a data subject requests the correction or deletion of errors in personal information, the Company shall not use or provide such personal information until the correction or deletion is completed |
Specifying the restriction on the use of personal information while a request for correction or deletion is being processed |
Exercise of rights by non-member guests (Article 6, Paragraph 1) |
However, as no personally identifiable information is collected from non-member guests, they may not exercise such rights |
[Deleted] This sentence has been deleted from the Privacy Policy in its entirety |
As it cannot be definitively stated whether personally identifiable information is collected from non-member guests, the sentence, which could be misunderstood as restricting the exercise of rights, has been deleted |
(6) Cookies and Behavioral Information
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 7 (automatic collection devices) |
(no corresponding provision; only the method of blocking cookies is set out in Article 5) |
[New] The purposes for which cookies are used, the list of cookies in use (_clck, _clsk, CLID, MUID), the method of consent via the cookie notice banner, the methods of blocking and deleting cookies by platform, how to use private browsing mode, and the possibility that use of the Service may be restricted if refused |
Newly establishing matters concerning the collection and use of cookies and refusal thereof as a standalone article |
Article 5 → Article 8 (behavioral information) |
The items, methods, purposes and retention periods of collection by Google (Analytics, Firebase) and Microsoft (Clarity), and the methods of blocking by platform |
[Relocated] Content retained as is [Amended] The methods of blocking and deleting cookies are organized by way of a cross-reference to Article 7 |
Eliminating duplication with the article on cookies |
(7) Officer, Remedies and Amendment of the Policy
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 8 → Article 9 (compliance with laws) |
The Company complies with relevant laws and regulations, including the Korean Personal Information Protection Act, the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) of the United States |
[Amended] The Company processes personal information in compliance with relevant laws and regulations, including the Personal Information Protection Act of the Republic of Korea (the references to the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) of the United States are deleted) |
Clarifying the scope of applicable laws as the Personal Information Protection Act of the Republic of Korea and other relevant laws |
Article 10 (external links) |
(no corresponding provision) |
[New] This Privacy Policy applies only to the services of the Company, and the Company is not responsible for the protection of personal information on external websites accessed via links |
Clarifying the scope of application of the Policy |
Article 10 → Article 11 (Chief Privacy Officer) |
Chief Privacy Officer: Department, Privacy Management Team / Jungsoo Lee / CEO / ct.support@flitto.com Privacy officer in charge: Privacy Management Team / Jingu Kim / help@flitto.com Responds to inquiries from data subjects sequentially within 3 to 5 business days |
[Amended] Chief Privacy Officer: Jungsoo Lee / CEO / help@flitto.com Privacy Department: Operations Team / Jingu Kim / privacy@flitto.com [Amended] Article 11, Paragraph 2 — Responds to and handles inquiries from data subjects sequentially within 10 days |
Correcting the department in charge and the contact details to reflect actual operations |
Article 11 → Article 12 (remedies for infringement of rights) |
Personal Information Dispute Mediation Committee / Privacy Infringement Report Center / Korean National Police Agency |
[New] Addition of the Cyber Investigation Division, Supreme Prosecutors' Office (1301) |
Supplementing the guidance on agencies providing remedies |
Article 9 → Article 13 (amendment of the Policy) |
(omitted) Refusal may be expressed through the Customer Support Center (ct.support@flitto.com) The amended terms shall be announced in accordance with Paragraph 1 and shall take effect from the effective date |
[Amended] Refusal may be expressed through the Customer Support Center (support@vogl.ai) The amended Policy shall be announced in accordance with Paragraph 1 and shall take effect from the effective date |
Unification of inquiry channels and correction of a notation error |
5. Objections and Inquiries
- If you do not agree to the content of the amended Privacy Policy, you may withdraw your membership or express your refusal through the Customer Support Center before the Effective Date.
- If you do not express a separate refusal, you will be deemed to have agreed to the content of this amendment.
- If you do not agree to the above, normal use of the Service may be difficult.
6. Contact
If you have any questions regarding the content of this amendment, please contact us at the following.
- Chief Privacy Officer: Jungsoo Lee (CEO) / help@flitto.com
- Privacy Department: Jingu Kim, Operations Team / privacy@flitto.com
- Other inquiries: support@vogl.ai or submit an inquiry through the Customer Support Center
We will continue to do our utmost to provide a convenient and satisfying service.
Thank you.