Update to Privacy Policy (Effective Feb. 17, 2026)
Updated
Hello, this is Chat Translation.
We sincerely thank our valued customers for using our service.
Beyond simply providing translation solutions, our top priority is building an environment where your conversation data is securely protected as a business asset.
This revision focuses on three key areas: △Clarifying data storage locations △Reflecting the latest security guidelines △Enhancing transparency in data processing with external solutions. This enables our customers to use our services with confidence under a more advanced, globally compliant information protection framework.
1. Key Revision Directions
Enhanced Transparency on Service Provider and Location: Specifies the service provider (Flitto) and details the data storage location (AWS Seoul Region).
Refinement of Personal Information Collection Items and Disposal Policy: Updated retention period for behavioral information to align with solution policies and specified legal basis for collecting conversation history.
Enhanced Transparency in External Analysis Tool (Clarity) Operations: Added a link to the Terms of Service and reflected the latest data tracking policy.
2. Key Amendments
For the details of the omitted clause, please refer to the preceding/following page.
Before Revision
After Revision
Reason for Change
Article 2 (Purpose and Scope of Personal Information Processing), Article 3 (Retention and Use Period of Personal Information)
Article 2 (Items of personal information processed, purpose, and retention period)
Article 2 and Article 3 are consolidated and presented in a tabular format to improve visibility.
Article 5 (Provision of Personal Information to Third Parties), Article 6 (International Transfer of Personal Information)
Article 4 (Entrustment of Personal Information Processing and Cross-Border Transfer)
Article 5 is deleted (reflecting the current practice where only ‘processing entrustment and cross-border transfer’ applies, not third-party provision of personal information).
The specific AWS server region is explicitly stated.
Article 7 (Matters regarding collection, utilization, and rejection of behavioral information)
Article 5 (Matters Concerning the Collection, Use, and Refusal of Behavioral Information)
Updated with recent information and additional references: Added reference link to Google's data retention guidelines, corrected Clarity site link, revised MS data retention policy link, and added Clarity Terms of Service link.
Improved details on refusing and deleting cookies by platform.
Article 9 (Rights and Obligations of Data Subjects and Legal Guardians and How to Exercise Them)
Data subjects may request access, correction, deletion, suspension of processing, or withdrawal of consent regarding their personal information (“Exercise of Rights”). Non-member guests cannot exercise these rights as no personally identifiable information is collected.
a. For children under 14, rights must be exercised by their legal guardians. Minors aged 14 or older may exercise their rights directly or through their legal guardians.
Article 7 (Rights, Obligations, and Exercise Methods of Data Subjects and Legal Representatives)
Data subjects may request the Company to access, correct, delete, suspend processing, or withdraw consent for their personal information (hereinafter “exercise rights”) when necessary. However, non-member guests cannot exercise these rights as their personally identifiable information is not collected.
The Company does not collect personal information from children under the age of 14.
Amend the proviso clause of Paragraph 1 and establish it as a new Paragraph 2.
Article 12 (Personal Information Protection Officer)
The Company designates the following Personal Information Protection Officer to oversee personal information processing and respond to inquiries from data subjects:
Data subjects may submit inquiries or requests regarding the processing of personal information, legal issues, or other related matters to the Personal Information Protection Officer.
The Company will respond within 3–5 business days.litto.com
The Company has designated a Personal Information Protection Officer as follows to oversee all matters related to personal information processing and to resolve inquiries from data subjects concerning personal information processing.
Chief Privacy Officer Department: Personal Information Management Team Name: Lee Jeong-su Position: CEO Contact: ct.support@flitto.com
Personal Information Protection Officer Department: Personal Information Management Team Officer: Kim Jin-gu Contact: help@flitto.com
Data subjects may contact the Personal Information Protection Officer regarding all inquiries related to personal information protection arising from the use of the Company's services, including the receipt and processing of such inquiries and legal issues.
The company will respond to data subjects' inquiries within 3 to 5 business days.
Changing Clause Title
Addition of a Personal Information Protection Officer and Specification of Responsibilities
3. Schedule
Notice Date: February 10, 2026
Effective Date: February 17, 2026
4. Inquiries and Objections
If you do not agree to the updated Privacy Policy, you may express your refusal by withdrawing your membership. If no objection is raised before the effective date, you will be deemed to have agreed to the changes.
Please note that if you do not agree, normal use of the service may be restricted.